Banks serving businesses know the expectations of their customers have changed, but it’s a considerable challenge to innovate across myriad products and systems all at once. And all the while ensuring their own resilience and compliance with regulation throughout a transformation program.
2020 saw a shift in the digitalization trajectory of banks, with a successful push to migrate materially more customer activity to online channels. Now the challenge is to ensure the innovation and collaboration that quickly became necessities in 2020 become the norm in 2021 and beyond.
