Banking is at a pivotal moment. Technology disruption and consumer shifts are laying the basis for a new S-curve for banking business models, and the COVID-19 pandemic has accelerated these trends. Building upon this momentum, the advancement of artificial intelligence (AI) technologies within financial services offers banks the potential to increase revenue at lower cost by engaging and serving customers in radically new ways, using a new business model we call “the AI bank of the future.” The articles collected here outline key milestones on a path we believe can lead banks to deeper customer relationships, expanded market share, and stronger financial performance.
