With healthcare organizations increasingly relying on digital portals for cost containment and improved patient outcomes, a critical disconnect exists between consumer expectations and actual security practices. This 2025 Consumer Insights Report reveals key trends in healthcare portal utilization and security perceptions, highlighting the urgent need for robust identity verification solutions that balance security with a smooth user experience.
In this content, you will learn:
- The current state of healthcare portal utilization, revealing that nearly half of consumers access platforms less than once a month, with a significant preference for human interaction.
- The alarming disconnect between consumer perception and the reality of cybersecurity threats, especially regarding the widespread vulnerability of passwords.
- The lower awareness of digital portals among younger adults and lower-income groups, underscoring a pressing need for targeted education and improved accessibility.
- How human-initiated cyberattacks are rising, targeting high-value actions like account detail changes, necessitating adaptive, multi-layered security strategies beyond traditional methods.
