Consumer adoption of e-commerce and digital payments skyrocketed in 2020, accelerating the need for e-commerce-enabled enterprises to modernize their payment technology so that they can accept the payment methods their customers prefer.
IDC partnered with PayPal Inc. to study how enterprises with >$50 million annual revenue in the United States (>$10 million elsewhere) and 100+ employees are adapting to this new digital economy and which business-level objectives are driving their technology investments. The results show that most eCommerce-enabled companies consider digital payments a top priority for business growth; however, many do not have the organizational readiness or IT capabilities needed to meet anticipated consumer demand. These gaps represent significant opportunities for organizations that can continue to invest in digital payment capabilities, focus on enabling new customer experiences with the vendors that enable digital agility, and partner with an integrated payments solution provider to support efficient scaling and global expansion.
